Friendly Flows

Privacy policy

This privacy policy explains how information about you is collected, used and disclosed by Friendly Flows when you use our applications, other online products and services, or when you otherwise interact with us. If you do not agree with the terms, do not access or use the services, website or any other aspect of Friendly Flows’ business.

Types of personal data collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Personal data

We use the information we collect as follows:

  • Provide, deliver, maintain and improve our services;
  • Respond to your comments, questions and requests, and to provide customer services;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about products, services, offers, promotions and events we offer, and provide news and information we think will be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email ew send or email info@friendlyflows.com;
  • Personalize and improve the Services and provide content or features that match user profiles or interests;
  • Monitor and analyse trends, usage and activities in connection with the Services;
  • For invoicing and payment options;
  • Carry out any other purpose as disclosed in this privacy policy.

Retention of personal data

Friendly Flows will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Friendly Flows will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure of personal data

We may share or transfer information we collect or receive about you as follows or as otherwise described in this privacy policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with applicable law, regulation or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
  • If we believe your actions are inconsistent with the spirit or language of our terms of service or other user agreements or policies, or to protect the rights, property and safety of us or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, reorganization, or acquisition of all or a portion of our business to another company;
  • Between and among us and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership;
  • With your consent or at your direction, including if we notify you through the Services that the information you provide will be shared in a particular manner and you then provide such information.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Transfer / sale of personal data

We do not sell, transfer or lease out your personal data to third parties.

Security of your personal data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Friendly Flows.

Analytics

Google Analytics service is provided by Google Inc. You can opt-out from Google Analytics service from using your information by installing the Google Analytics Opt-out Browser tool: https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/policies/privacy

Microsoft Bot Framework

Our SkillScape service is enabled by Microsoft Bot Framework. The Microsoft Bot Framework is a set of web-services that enable intelligent services and connections using conversation channels you authorize. As a service provider, Microsoft will transmit content you provide to SkillScape to enable the service. For more information about Microsoft privacy policies please see their privacy statement here: http://go.microsoft.com/fwlink/?LinkId=521839. In addition, your interactions with SkillScape are also subject to the conversational channel’s applicable terms of use, privacy and data collection policies. To report abuse when using a bot that uses the Microsoft Bot Framework to Microsoft, please visit the Microsoft Bot Framework website at https://www.botframework.com and use the “Report Abuse” link in the menu to contact Microsoft.

Your rights over your data

If you are a user of one of one of our services, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Links to other websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advices to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this website.

Contact us

If you have any questions about this Privacy Policy, please contact us at info[at]friendlyflows.com.

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